Terms & Conditions

Summary

1. Definitions

2. Acceptance of the Terms

3. About Kerja Xtra

4. User Accounts

5. Tasks

6. Quotes & Contract Formation

7. Payments

8. Cancellations

9. Disputes

10. Trust & Safety

11. User Obligations

12. Limitation of Liability

13. Intellectual Property

14. Privacy

15. Changes to the Terms

16. Governing Law

17. Miscellaneous

Article 1 — Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set out below:

Account means a registered user account that provides access to the Kerja Xtra Platform.

Applicable Law means all laws, regulations and legally binding requirements applicable to the use of the Platform and to the rights and obligations of the Parties.

Client means a User who publishes a Task in order to obtain Services from a Service Provider.

Communication Tools means any messaging, chat or communication features made available through the Platform.

Content means any text, images, photographs, videos, documents, reviews, ratings, comments, messages or other information submitted, uploaded or transmitted by Users through the Platform.

Contract means the legally binding agreement formed directly between the Client and the selected Service Provider after the Client accepts a Quote in accordance with these Terms.

Dispute means any disagreement, claim or conflict arising between Users in relation to a Task, including without limitation the scope of work, execution, quality of Services, completion, cancellation or payment.

Kerja Xtra, we, our, or us means PT Villa Management Bali, an Indonesian limited liability company that owns and operates the Kerja Xtra platform.

Payment Hold means the temporary holding of funds paid by the Client for a Task until those funds become eligible for release in accordance with these Terms and the applicable Payment Policy.

Payment Policy means the separate policy published by Kerja Xtra governing payment processing, Payment Hold, Wallets, Payouts, refunds and other payment-related procedures, as amended from time to time.

Platform means the Kerja Xtra mobile application, website, related software, APIs and all associated services operated by Kerja Xtra.

Provider Wallet or Wallet means the internal account maintained by Kerja Xtra to record funds that have been released to a Service Provider and are available for Payout in accordance with the Payment Policy. A Wallet is not a bank account, payment account or stored-value account.

Payout means the transfer of eligible funds from a Provider Wallet to the Service Provider using the payment methods supported by the Platform.

Quote means a proposal submitted by a Service Provider in response to a published Task, including the proposed price and any other information requested through the Platform.

Services means the services offered and performed by a Service Provider through the Platform.

Service Provider or Provider means a User who offers and performs Services through the Platform.

Task means a service request published by a Client on the Platform describing the Services sought.

Task Status means the current stage of a Task as displayed within the Platform, including any status used to reflect the progress of a Task from publication to completion, cancellation or closure.

Terms means these Terms & Conditions, together with any policies expressly incorporated by reference.

Trust Indicators means any information, badges, verification status, ratings, reviews or other trust-related signals displayed by the Platform to assist Users in making informed decisions. Trust Indicators are provided for informational purposes only and do not constitute a guarantee, endorsement or certification of any User or Service.

User, you, or your means any individual or legal entity accessing or using the Platform, whether as a Client, a Service Provider, or both.

Verification means any identity, document, business, payment or other verification process that Kerja Xtra may require or perform to support the security, integrity and reliability of the Platform.

Article 2 — Acceptance of the Terms

2.1 Agreement to the Terms

By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by any policies incorporated by reference.

If you do not agree to these Terms, you must not access or use the Platform.

2.2 Eligibility

You may use the Platform only if you:

• have the legal capacity to enter into a binding contract under Applicable Law;
• provide accurate and complete information when creating and maintaining your Account; and
• comply with these Terms and all Applicable Laws.

If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you are authorised to bind that entity to these Terms. In such cases, references to "you" include both the individual acting on behalf of the entity and the entity itself.

2.3 Updates to Policies

Certain aspects of the Platform are governed by separate policies, including but not limited to the Payment Policy, Privacy Policy, Cancellation Policy and Verification & Trust Policy.

These policies form an integral part of these Terms and are incorporated by reference. By using the Platform, you agree to comply with all applicable policies as updated from time to time.

2.4 Electronic Communications

You agree that Kerja Xtra may provide notices, disclosures, confirmations, updates and other communications electronically through the Platform, by email, by SMS, through messaging services associated with your Account, or by any other electronic means permitted by Applicable Law.

Electronic communications shall satisfy any legal requirement that such communications be made in writing, unless Applicable Law provides otherwise.

2.5 User Responsibility

You are responsible for reviewing these Terms and all applicable policies before using the Platform and for ensuring your continued compliance with them.

Your continued access to or use of the Platform following any update to these Terms or incorporated policies constitutes your acceptance of the revised versions, subject to Article 15 (Changes to the Terms).

2.6 Additional Terms

Certain features, services, promotions or partnerships available through the Platform may be subject to additional terms or conditions.

Where additional terms apply, they will supplement these Terms solely in relation to the relevant feature or service. In the event of any inconsistency, the additional terms shall prevail only to the extent necessary for that specific feature or service.

Article 3 — About Kerja Xtra

3.1 The Platform

Kerja Xtra is a digital marketplace that enables Clients to find, communicate with and engage independent Service Providers for everyday services.

The Platform facilitates the publication of Tasks, the submission of Quotes, communication between Users, secure payment processing, trust and safety features, and dispute assistance. Kerja Xtra continuously develops and improves the Platform and may introduce, modify or discontinue features in accordance with these Terms.

3.2 Marketplace Role

Kerja Xtra acts solely as a technology platform and marketplace facilitator.

Kerja Xtra is not:

• a provider of the Services offered through the Platform;
• an employer, employee, contractor, subcontractor, agent or representative of any User;
• a staffing, recruitment or employment agency;
• a broker or reseller of Services; or
• a party to the Contract formed between a Client and a Service Provider.

Except where expressly required by Applicable Law, Kerja Xtra does not supervise, direct or control how Services are performed.

3.3 Independent Contract Between Users

When a Client accepts a Quote, a Contract is formed exclusively between the Client and the selected Service Provider.

The Service Provider is solely responsible for performing the Services described in the accepted Quote, and the Client is solely responsible for fulfilling their obligations under that Contract, including payment through the Platform.

Kerja Xtra is not a party to that Contract and assumes no responsibility for its performance or enforcement.

3.4 Scope of the Platform

The Platform may provide features designed to improve trust, transparency and the overall User experience, including Verification, Trust Indicators, secure payments, messaging tools and dispute assistance.

These features are intended to facilitate interactions between Users and do not create any employment, agency, partnership, joint venture or similar legal relationship between Kerja Xtra and any User.

3.5 No Endorsement or Guarantee

The availability of a Service Provider on the Platform, the display of Trust Indicators, completion of Verification, publication of Content or use of any Platform feature does not constitute:

• a recommendation or endorsement by Kerja Xtra;
• a guarantee of the quality, safety, legality or suitability of any Service;
• a guarantee that a Service Provider possesses any particular qualifications, licences or experience;
• a guarantee that a Client will fulfil their contractual obligations; or
• a guarantee that a Task will receive Quotes or be successfully completed.

Users remain solely responsible for evaluating whether another User or a proposed Service is suitable for their own needs.

3.6 Platform Availability

Kerja Xtra aims to provide a reliable and secure Platform but does not guarantee uninterrupted, error-free or continuous availability.

The Platform may be temporarily unavailable due to maintenance, updates, technical issues, security measures, third-party service interruptions or events beyond Kerja Xtra's reasonable control.

To the extent permitted by Applicable Law, Kerja Xtra shall not be liable for any loss resulting from temporary interruptions or reduced availability of the Platform.

3.7 Future Services

Kerja Xtra may introduce additional products, services or features from time to time.

Unless expressly stated otherwise, any new products or features made available through the Platform shall be governed by these Terms and any applicable supplementary policies or terms.

Article 4 — User Accounts

4.1 Account Registration

To access certain features of the Platform, you must create an Account.

When registering, you agree to provide accurate, complete and up-to-date information and to keep that information current at all times.

You are responsible for ensuring that the information associated with your Account remains accurate throughout your use of the Platform.

4.2 One Account Per User

Unless expressly authorised by Kerja Xtra, each User may maintain only one Account.

Users must not create multiple Accounts to circumvent restrictions, suspensions, verification requirements, platform policies or any other measures implemented by Kerja Xtra.

Kerja Xtra reserves the right to merge, restrict, suspend or terminate duplicate or unauthorised Accounts.

4.3 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials and for all activities carried out through your Account.

You must:

• keep your authentication credentials confidential;
• use reasonable measures to protect access to your Account;
• notify Kerja Xtra promptly if you suspect unauthorised access, fraud or any security breach affecting your Account; and
• cooperate with any security measures reasonably requested by Kerja Xtra.

Kerja Xtra is not responsible for losses resulting from your failure to adequately protect your Account, except where such losses are caused by Kerja Xtra's own negligence or as otherwise required by Applicable Law.

4.4 Identity Verification

To protect the integrity and security of the Platform, Kerja Xtra may require Users to complete Verification at any time.

Verification may include identity verification, contact verification, business verification, payment verification or any other verification reasonably considered necessary.

A User's ability to access certain features, publish Tasks, submit Quotes, receive payments or continue using the Platform may depend on successful completion of applicable Verification requirements.

Verification does not constitute a guarantee of a User's identity, honesty, competence or future conduct.

4.5 Accurate Information

You represent and warrant that all information provided to Kerja Xtra is truthful, accurate and not misleading.

You agree not to:

• impersonate another person or entity;
• create an Account using false or fraudulent information;
• use identity documents belonging to another person;
• provide inaccurate business or payment information; or
• otherwise misrepresent your identity or eligibility to use the Platform.

4.6 Account Suspension and Termination

Kerja Xtra may restrict, suspend or terminate an Account where it reasonably believes that doing so is necessary to:

• comply with Applicable Law;
• protect the security or integrity of the Platform;
• investigate suspected fraud, abuse or unlawful activity;
• enforce these Terms or any incorporated policies;
• protect other Users or third parties; or
• respond to requests from competent authorities.

Where reasonably practicable, Kerja Xtra may notify the affected User before taking such action. However, prior notice is not required where immediate action is reasonably necessary for security, legal or fraud prevention purposes.

4.7 User-Initiated Account Closure

Users may request the closure of their Account at any time, subject to:

• the completion or lawful cancellation of any active Tasks;
• the resolution of any outstanding payment obligations, Payment Holds or Disputes; and
• any legal or regulatory obligations requiring Kerja Xtra to retain certain information.

Closing an Account does not automatically extinguish rights or obligations arising before the closure, including obligations relating to completed or pending Contracts between Users.

4.8 Survival of Certain Obligations

Termination or closure of an Account does not affect any provisions of these Terms which, by their nature, are intended to survive termination, including provisions relating to payments, Disputes, intellectual property, limitation of liability, privacy, governing law and any accrued rights or obligations.

Article 5 — Tasks

5.1 Publishing a Task

Clients may publish a Task through the Platform to request Services from Service Providers.

A Task must contain accurate, complete and lawful information sufficient to allow Service Providers to understand the requested Services and submit informed Quotes.

The Client is solely responsible for the content, accuracy and completeness of the Task.

5.2 Task Content

When publishing a Task, the Client agrees to provide information that is truthful and not misleading.

A Task should accurately describe, where applicable:

• the nature and scope of the requested Services;
• any relevant location information;
• any specific requirements or expectations;
• any constraints that may affect the performance of the Services; and
• any other information reasonably necessary for Service Providers to prepare a Quote.

Clients are responsible for updating a Task if material information changes before a Quote is accepted.

5.3 Lawful Use

Users may only publish or respond to Tasks that are lawful and permitted under Applicable Law.

Users must not use the Platform for Tasks involving:

• illegal activities;
• fraudulent or deceptive conduct;
• dangerous or prohibited activities;
• discrimination prohibited by Applicable Law;
• infringement of intellectual property rights;
• activities that violate the rights of third parties; or
• any other activity prohibited by these Terms or by Applicable Law.

Kerja Xtra may remove any Task that it reasonably believes violates these Terms, Applicable Law or the safety and integrity of the Platform.

5.4 Availability of Tasks

Publication of a Task does not guarantee that:

• any Service Provider will submit a Quote;
• a Quote will meet the Client's expectations;
• a Contract will be formed; or
• the requested Services will ultimately be performed.

Service Providers remain free to decide whether to submit a Quote.

5.5 Task Modifications

A Client may modify or update a Task before accepting a Quote, subject to the features available on the Platform.

Where a material modification is made, previously submitted Quotes may no longer remain valid and Service Providers may be required to review or submit updated Quotes.

After a Quote has been accepted and a Contract has been formed, any modification to the agreed Services is subject to the agreement of both the Client and the Service Provider and any applicable Platform procedures.

5.6 Task Withdrawal

A Client may withdraw or cancel a Task before accepting a Quote, subject to any applicable provisions of these Terms and the Cancellation Policy.

If a Task is withdrawn after a Contract has been formed, the cancellation shall be governed by Article 8 (Cancellations) and the applicable Cancellation Policy.

5.7 Platform Discretion

Kerja Xtra reserves the right to refuse, restrict, suspend, edit, hide or remove any Task where it reasonably believes that doing so is necessary to:

• comply with Applicable Law;
• enforce these Terms or Platform policies;
• protect Users or third parties;
• prevent fraud, abuse or circumvention;
• maintain the integrity, security or reputation of the Platform; or
• respond to requests from competent authorities.

Where appropriate, Kerja Xtra may request additional information before allowing a Task to remain published.

5.8 Responsibility for Task Information

Kerja Xtra does not verify the accuracy, completeness or legality of every Task published on the Platform.

The publication of a Task does not constitute approval, endorsement or verification by Kerja Xtra.

Users remain solely responsible for assessing the information provided in a Task before entering into a Contract.

Article 6 — Quotes & Contract Formation

6.1 Submission of Quotes

Service Providers may submit a Quote in response to a published Task using the features made available on the Platform.

Each Quote should accurately reflect the Service Provider's proposed Services and any other information requested by the Platform.

By submitting a Quote, the Service Provider represents that they intend to perform the proposed Services if the Quote is accepted by the Client.

6.2 Independent Decision

Clients remain free to evaluate and compare the Quotes they receive.

Unless otherwise provided by the Platform, a Client is under no obligation to accept any Quote, and a Service Provider is under no obligation to submit a Quote for any Task.

Kerja Xtra does not recommend or rank Quotes based on quality, suitability or likelihood of successful completion unless expressly indicated by the Platform.

6.3 Contract Formation

A legally binding Contract is formed exclusively between the Client and the selected Service Provider when the Client completes the Quote acceptance process through the Platform, including the required payment for the Task.

From that moment:

• the Client agrees to purchase the Services described in the accepted Quote;
• the Service Provider agrees to perform those Services in accordance with the accepted Quote; and
• both Users become bound by the terms of their Contract and these Terms.

Kerja Xtra is not a party to that Contract.

6.4 Scope of the Contract

The accepted Quote defines the agreed scope of the Services between the Client and the Service Provider.

Any additional Services, modifications or changes requested after acceptance shall require the agreement of both Users and, where applicable, must be processed using the procedures made available through the Platform.

6.5 Performance of the Services

The Service Provider is solely responsible for:

• performing the agreed Services;
• providing any tools, equipment or materials required unless otherwise agreed with the Client;
• complying with Applicable Law;
• obtaining any licences, permits or authorisations required to perform the Services; and
• performing the Services with reasonable care and professional diligence.

The Client is responsible for providing reasonable access, cooperation and information necessary for the performance of the agreed Services.

6.6 Communications Between Users

Following the publication of a Task, Clients and Service Providers may communicate using the Communication Tools provided by the Platform.

Users may use these communications to discuss the Task, clarify requirements, negotiate details and organise the performance of the Services.

However, Users must not use the Communication Tools or any other means of communication obtained through the Platform to avoid, bypass or circumvent the Platform, including by arranging payments or Contracts outside Kerja Xtra.

Kerja Xtra may implement technical, contractual and operational measures to detect, prevent and discourage such circumvention.

6.7 Off-Platform Transactions

For Services originating through the Platform, all payments relating to the Contract must be processed through Kerja Xtra in accordance with these Terms and the Payment Policy.

Users acknowledge that attempting to complete payments or otherwise circumvent the Platform may:

• reduce the protections and dispute assistance available through the Platform;
• constitute a breach of these Terms; and
• result in warnings, restrictions, suspension or termination of the relevant Account.

6.8 No Guarantee of Performance

Kerja Xtra does not guarantee that:

• a Service Provider will successfully perform the agreed Services;
• a Client will fulfil their contractual obligations;
• either party will complete the Contract without disagreement; or
• the outcome of the Services will meet either User's expectations.

Each User remains solely responsible for fulfilling their obligations under the Contract.

6.9 Records

Kerja Xtra may maintain electronic records relating to Tasks, Quotes, communications, payment transactions and other Platform activities for operational, security, legal and dispute resolution purposes.

Subject to Applicable Law, such records may be relied upon by Kerja Xtra when administering the Platform, investigating suspected breaches of these Terms or assisting with the resolution of Disputes.

Article 7 — Payments

7.1 Payment Processing

All payments relating to a Task initiated through the Platform must be processed exclusively through Kerja Xtra using the payment methods supported by the Platform.

Users must not request, offer, receive or make payments outside the Platform for Services originating through Kerja Xtra, except where expressly authorised by Kerja Xtra or required by Applicable Law.

7.2 Payment Hold

When a Client makes a payment for a Task, the funds are placed into a Payment Hold.

The Payment Hold is designed to facilitate secure transactions between Users and to support the proper administration of the Platform, including the handling of cancellations, refunds and Disputes where applicable.

Funds held in a Payment Hold do not belong to Kerja Xtra, except in relation to any fees or amounts lawfully due to Kerja Xtra under these Terms or any applicable policy.

7.3 Release of Funds

Funds subject to a Payment Hold shall be released in accordance with these Terms and the applicable Payment Policy.

Once released, the funds shall be credited to the Service Provider's Wallet.

The release of funds does not constitute an endorsement by Kerja Xtra that the Services were performed satisfactorily or that the Contract has been fulfilled in every respect.

7.4 Provider Wallet

Released funds are credited to the Service Provider's Wallet before becoming eligible for Payout.

The Wallet is an internal accounting feature of the Platform used solely to record amounts available for transfer.

The Wallet:

• is not a bank account;
• is not a payment account;
• does not constitute electronic money, stored-value or a deposit account; and
• may only be used in accordance with these Terms and the Payment Policy.

7.5 Payouts

Service Providers may receive Payouts from their Wallet using the payment methods supported by the Platform and subject to the Payment Policy.

Kerja Xtra may require the Service Provider to complete Verification or provide additional information before processing a Payout where reasonably necessary to:

• comply with Applicable Law;
• satisfy regulatory or payment partner requirements;
• prevent fraud or financial crime;
• verify ownership of the receiving account; or
• protect the security and integrity of the Platform.

7.6 Payment Service Providers

Kerja Xtra may use one or more authorised third-party payment service providers to process payments, Payment Holds, Wallets, Payouts and related financial transactions.

Users acknowledge that certain payment services may also be subject to the terms, conditions and privacy policies of the applicable payment service provider.

Kerja Xtra is not responsible for interruptions, delays or failures directly attributable to third-party payment providers, except where required by Applicable Law.

7.7 Fees

Kerja Xtra may charge fees for the use of certain Platform services.

Any applicable fees shall be disclosed through the Platform or the applicable policy before they become payable.

Unless otherwise stated, Users authorise Kerja Xtra to deduct applicable fees from payments processed through the Platform in accordance with these Terms and the Payment Policy.

7.8 Refunds and Reversals

Refunds, payment reversals and adjustments shall be handled in accordance with these Terms, the Payment Policy, the Cancellation Policy and, where applicable, the outcome of any Dispute.

Where a payment provider, financial institution or competent authority requires a payment reversal or adjustment, Kerja Xtra may take any reasonable action necessary to comply with such requirement.

7.9 Taxes

Each User is solely responsible for determining, reporting and paying any taxes, duties or other governmental charges applicable to their use of the Platform or the Services they provide or receive, unless Applicable Law requires otherwise.

Kerja Xtra may collect, withhold, report or remit taxes where required by Applicable Law.

7.10 Payment Integrity

Users must not:

• use stolen or unauthorised payment methods;
• manipulate payment processes;
• attempt to obtain funds fraudulently;
• interfere with the operation of Payment Holds, Wallets or Payouts; or
• engage in any activity intended to circumvent the Platform's payment systems.

Kerja Xtra may suspend payments, delay Payouts, place funds on hold, reverse transactions where legally permitted, or take any other reasonable action necessary to investigate suspected fraud, comply with Applicable Law or protect the Platform and its Users.

Article 8 — Cancellations

8.1 Purpose

Kerja Xtra recognises that circumstances may arise in which a Task cannot proceed as originally planned.

This Article establishes the general framework governing cancellations. The detailed operational rules, including eligibility, consequences and applicable procedures, are set out in the Cancellation Policy.

8.2 Cancellation Before Contract Formation

Before a Contract is formed:

• a Client may withdraw a Task from the Platform;
• a Service Provider may withdraw a Quote or decline participation in a Task, where permitted by the Platform.

The availability and consequences of such actions shall be determined by the Platform's functionality and the Cancellation Policy.

8.3 Cancellation After Contract Formation

After a Contract has been formed, either the Client or the Service Provider may request the cancellation of the Task where permitted by the Platform, these Terms and the Cancellation Policy.

The availability of cancellation may depend on the current Task Status and the stage of performance of the Services.

Where cancellation is no longer available under the Platform rules, Users may instead have access to the dispute process described in Article 9.

Cancelling a confirmed Task may result in financial, operational or trust-related consequences as described in the Cancellation Policy and the Verification & Trust Policy.

8.4 Withdrawal of Quotes

Before a Contract is formed, a Service Provider may withdraw a submitted Quote or decline participation in a Task where permitted by the Platform.

Once a Contract has been formed, the Service Provider may no longer withdraw the accepted Quote and must instead follow the cancellation or dispute procedures available through the Platform.

8.5 Mutual Agreement

Nothing in these Terms prevents the Client and the Service Provider from mutually agreeing to cancel a Task, provided that such cancellation is processed through the Platform where required.

Any financial consequences shall be handled in accordance with the Payment Policy and the Cancellation Policy.

8.6 Exceptional Circumstances

Kerja Xtra may determine that special cancellation rules apply where exceptional circumstances reasonably prevent the performance of the Services.

Such circumstances may include, without limitation:

• natural disasters;
• severe weather events;
• public emergencies;
• government restrictions;
• serious accidents;
• security risks;
• force majeure events; or
• any other circumstance that materially prevents the performance of the agreed Services.

The treatment of such situations shall be determined in accordance with the Cancellation Policy and Applicable Law.

8.7 Platform Assistance

Where a cancellation request or disagreement arises between the Client and the Service Provider, Kerja Xtra may facilitate communication between the Users and provide dispute assistance in accordance with Article 9.

Any assistance provided by Kerja Xtra is intended solely to facilitate the resolution process and does not make Kerja Xtra a party to the Contract between the Users.

8.8 Refunds and Payment Adjustments

Any refund, release of funds, payment adjustment or other financial consequence resulting from a cancellation shall be determined in accordance with:

• these Terms;
• the Payment Policy;
• the Cancellation Policy;
• the outcome of any Dispute, where applicable; and
• Applicable Law.

8.9 Abuse of the Cancellation Process

Users must not misuse the cancellation process, including by:

• repeatedly accepting or cancelling Tasks or Quotes without legitimate reason;
• using cancellations or withdrawals to avoid Platform fees;
• attempting to manipulate reviews, ratings or Trust Indicators;
• attempting to bypass the Platform's payment systems; or
• engaging in fraudulent or abusive cancellation practices.

Kerja Xtra may investigate suspected abuse and may take appropriate action, including warnings, restrictions, suspension or termination of an Account.

8.10 Platform Rights

Kerja Xtra reserves the right to cancel, suspend, close or otherwise restrict a Task where reasonably necessary to:

• comply with Applicable Law;
• protect the safety or security of Users;
• prevent fraud or abuse;
• enforce these Terms or Platform policies;
• respond to requests from competent authorities; or
• protect the integrity and reputation of the Platform.

Where reasonably practicable, Kerja Xtra may notify the affected Users before taking such action.

Article 9 — Disputes

9.1 Purpose

Kerja Xtra provides a dispute resolution process to assist Users in resolving disagreements arising from a Task.

The dispute process is intended to facilitate a fair and efficient resolution where possible. It does not make Kerja Xtra a party to the Contract between the Client and the Service Provider.

9.2 Eligibility

A Client or a Service Provider may initiate a Dispute through the Platform where permitted by the Platform's functionality and the applicable dispute procedures.

The availability of the dispute process may depend on the Task Status, the stage of the Services and compliance with any applicable Verification requirements.

A Dispute may not be available where the Task has already reached a final status or where a Dispute has already been initiated for the same Task.

9.3 Good Faith Requirement

Users agree to use the dispute process honestly and in good faith.

When submitting a Dispute, Users should provide accurate information together with any supporting evidence reasonably available, including photographs, documents, messages or other relevant information.

Users must cooperate with reasonable requests for additional information during the dispute resolution process.

9.4 Effect of a Dispute

Where a Dispute is opened, Kerja Xtra may temporarily suspend or delay certain actions relating to the Task while the Dispute is being reviewed.

This may include delaying the release of funds, temporarily restricting certain Task actions or taking other reasonable measures necessary to preserve the integrity of the dispute process.

9.5 Kerja Xtra's Role

Kerja Xtra may review the information submitted by the Users and any other information reasonably available through the Platform.

In doing so, Kerja Xtra may:

• facilitate communication between the Users;
• request additional evidence or clarification;
• review communications and transaction records relating to the Task;
• assess compliance with these Terms and Platform policies; and
• determine how funds subject to a Payment Hold should be handled in accordance with these Terms, the Payment Policy and the applicable policies.

Kerja Xtra may, but is not obliged to, investigate every factual allegation beyond the information reasonably available to it.

9.6 Resolution

Following its review, Kerja Xtra may determine an appropriate outcome based on the information available.

Such outcome may include, where appropriate:

• releasing all or part of the Payment Hold;
• issuing a refund, in whole or in part;
• maintaining or cancelling the Task;
• applying Platform measures against one or more Users for breaches of these Terms; or
• any other action reasonably necessary to administer the Platform in accordance with these Terms.

Any decision made by Kerja Xtra under this Article relates solely to the administration of the Platform and the Payment Hold.

It does not constitute a judicial, arbitral or governmental determination of the legal rights or liabilities of the Users.

9.7 Independent Legal Rights

Nothing in this Article prevents either User from pursuing any rights or remedies available under Applicable Law.

Kerja Xtra's dispute process is intended to provide an internal platform mechanism and does not replace any legal remedies that may be available to the Users.

9.8 Abuse of the Dispute Process

Users must not:

• submit false or misleading evidence;
• intentionally make fraudulent or bad-faith claims;
• repeatedly initiate abusive or unfounded Disputes; or
• otherwise misuse the dispute process.

Kerja Xtra may investigate suspected abuse and may issue warnings, suspend Accounts, terminate Accounts or take any other reasonable action permitted under these Terms.

9.9 Records

Kerja Xtra may retain records relating to Disputes, including communications, evidence, payment information and Platform activity, for legal, operational, fraud prevention and compliance purposes in accordance with the Privacy Policy and Applicable Law.

Article 10 — Trust & Safety

10.1 Purpose

Kerja Xtra is committed to maintaining a safe, trustworthy and reliable marketplace for all Users.

To protect the integrity of the Platform, Kerja Xtra may implement trust, verification, fraud prevention and security measures designed to reduce risks for Clients, Service Providers and the Platform itself.

10.2 Verification

Kerja Xtra may require Users to complete one or more Verification processes before accessing certain Platform features or at any time during their use of the Platform.

Verification may include, without limitation:

• identity verification;
• contact verification;
• payment verification;
• business verification;
• document verification; or
• any other verification reasonably required to protect the Platform or comply with Applicable Law.

Verification requirements may differ depending on the User, the Services offered or the features being used.

10.3 Trust Indicators

The Platform may display Trust Indicators to assist Users in making informed decisions.

Trust Indicators may include, without limitation:

• verification status;
• ratings and reviews;
• completed Tasks;
• response metrics;
• reliability indicators; or
• other trust-related information made available through the Platform.

Trust Indicators are provided for informational purposes only and do not constitute a guarantee of quality, reliability, competence or future performance.

10.4 Fraud Prevention

Kerja Xtra may use automated systems, manual reviews or a combination of both to detect, investigate and prevent fraud, abuse and other activities that may threaten the integrity of the Platform.

Such activities may include, without limitation:

• identity fraud;
• payment fraud;
• account misuse;
• false or misleading information;
• suspicious account activity;
• abuse of Platform features; or
• attempts to circumvent the Platform.

Users agree to cooperate with reasonable investigations conducted by Kerja Xtra.

10.5 Prohibited Circumvention

Users must not use the Platform or any information obtained through the Platform to avoid or bypass Kerja Xtra.

Without limitation, Users must not:

• arrange payments outside the Platform for Tasks originating through Kerja Xtra;
• encourage another User to complete transactions outside the Platform;
• exchange contact information for the purpose of avoiding Platform fees or protections;
• create duplicate Accounts to bypass restrictions;
• manipulate Tasks, Quotes, reviews or Trust Indicators; or
• otherwise interfere with the proper operation of the Platform.

Kerja Xtra may implement technical, contractual and operational measures to detect, prevent and discourage circumvention.

10.6 Monitoring and Enforcement

To the extent permitted by Applicable Law, Kerja Xtra may monitor Platform activity for security, fraud prevention, compliance and operational purposes.

Such monitoring may include the review of information generated through the use of the Platform, including communications, transactions, verification information and other Platform activity where reasonably necessary to:

• investigate suspected misconduct;
• enforce these Terms;
• protect Users;
• protect the Platform; or
• comply with Applicable Law.

Monitoring shall be conducted in accordance with the Privacy Policy and Applicable Law.

10.7 Platform Measures

Where Kerja Xtra reasonably believes that a User has breached these Terms, engaged in fraud or abuse, or created a risk for other Users or the Platform, Kerja Xtra may take one or more appropriate measures, including:

• issuing warnings;
• requesting additional Verification;
• restricting access to certain Platform features;
• removing Content;
• suspending or terminating an Account;
• delaying payments or Payouts where permitted under these Terms;
• cancelling or restricting Tasks; or
• taking any other reasonable measure necessary to protect the Platform or comply with Applicable Law.

10.8 Reporting Safety Concerns

Users are encouraged to report suspected fraud, abusive behaviour, safety concerns or violations of these Terms through the reporting tools made available by the Platform.

Kerja Xtra may review such reports and take any action it reasonably considers appropriate under these Terms.

10.9 No Guarantee of Safety

While Kerja Xtra implements measures intended to improve trust and safety, no verification process, Trust Indicator or security measure can eliminate all risks.

Users remain responsible for exercising reasonable judgement and taking appropriate precautions when interacting with other Users through the Platform.

Article 11 — User Obligations

11.1 General Obligations

Users agree to use the Platform lawfully, responsibly and in good faith.

Each User is responsible for complying with these Terms, all applicable Platform policies and Applicable Law when accessing or using the Platform.

11.2 Client Obligations

Clients agree to:

• publish accurate and complete Task information;
• provide sufficient information to enable Service Providers to prepare informed Quotes;
• communicate honestly and respectfully with Service Providers;
• complete payments exclusively through the Platform;
• cooperate reasonably with the selected Service Provider during the performance of the Services;
• provide access, information or instructions reasonably necessary to perform the agreed Services; and
• comply with the accepted Contract and these Terms.

11.3 Service Provider Obligations

Service Providers agree to:

• submit accurate and genuine Quotes;
• perform the agreed Services with reasonable care, skill and professionalism;
• comply with Applicable Law and obtain any licences, permits or authorisations required to perform the Services;
• communicate honestly and respectfully with Clients;
• provide truthful information during Verification processes;
• complete all payment-related activities exclusively through the Platform; and
• comply with the accepted Contract and these Terms.

11.4 Accurate Information

Users must ensure that all information provided through the Platform remains accurate, complete and up to date.

Users must promptly update any information that becomes inaccurate or misleading.

11.5 Lawful Conduct

Users must not use the Platform to engage in any unlawful, fraudulent or abusive conduct.

Without limitation, Users must not:

• violate Applicable Law;
• infringe the rights of another person or entity;
• publish false, misleading or deceptive information;
• impersonate another person or organisation;
• use stolen or unauthorised payment methods;
• interfere with the proper operation of the Platform; or
• attempt to gain unauthorised access to the Platform or another User's Account.

11.6 Respectful Behaviour

Users must interact respectfully with one another.

Harassment, threats, intimidation, discrimination, abusive language, hate speech or any other inappropriate behaviour towards another User or towards Kerja Xtra personnel is prohibited.

11.7 Platform Integrity

Users must not:

• manipulate Tasks, Quotes, ratings, reviews or Trust Indicators;
• create fake Accounts;
• misuse the dispute or cancellation processes;
• upload malicious software or harmful code;
• attempt to interfere with Platform security;
• scrape, harvest or systematically collect Platform data without authorisation;
• use automated systems in a manner that negatively affects the Platform; or
• otherwise compromise the integrity, security or operation of the Platform.

11.8 User Content

Users remain solely responsible for any Content they submit through the Platform.

Users represent and warrant that they have the necessary rights to upload such Content and that it does not violate these Terms, Applicable Law or the rights of any third party.

Kerja Xtra may remove or restrict Content that reasonably appears to violate these Terms or Applicable Law.

11.9 Cooperation

Users agree to cooperate in good faith with reasonable requests made by Kerja Xtra in relation to:

• Verification;
• fraud prevention;
• dispute resolution;
• security investigations;
• compliance with Applicable Law; or
• enforcement of these Terms.

Failure to cooperate may result in restrictions on the use of the Platform where reasonably necessary.

11.10 Responsibility for the Contract

Each User acknowledges that the Contract exists solely between the Client and the Service Provider.

Each User remains solely responsible for fulfilling their own contractual obligations.

Kerja Xtra shall not be responsible for either User's failure to perform their obligations under the Contract.

11.11 Prohibited Services and Activities

Users must not publish, request, offer, advertise or perform any Task involving illegal, dangerous or prohibited activities through the Platform.

Without limitation, the Platform may not be used for:

• the sale, purchase or distribution of illegal goods;
• firearms, ammunition, explosives or other regulated weapons;
• illegal drugs, narcotics or controlled substances;
• prostitution, sexual services, escort services or any sexually explicit services;
• pornography or sexually explicit content;
• human trafficking, forced labour or exploitation;
• gambling activities prohibited by Applicable Law;
• money laundering or financial fraud;
• counterfeit goods or intellectual property infringement;
• hacking, cybercrime or unauthorised access to computer systems;
• violence, threats or criminal activities;
• services requiring licences or authorisations that the Service Provider does not possess;
• any activity that violates Applicable Law or these Terms.

Kerja Xtra reserves the right to remove any Task, Quote, Content or Account that it reasonably believes relates to prohibited activities.

The above list is illustrative and not exhaustive. Kerja Xtra may prohibit any activity that it reasonably considers unlawful, unsafe, fraudulent or inconsistent with the purpose of the Platform.

Article 12 — Limitation of Liability

12.1 Marketplace Role

Kerja Xtra provides a technology platform that facilitates connections between Clients and Service Providers.

Kerja Xtra is not the provider of the Services offered through the Platform and is not a party to the Contract formed between the Client and the Service Provider.

Accordingly, each User remains solely responsible for their own acts, omissions and contractual obligations.

12.2 No Guarantee of Services

To the fullest extent permitted by Applicable Law, Kerja Xtra does not guarantee:

• the quality, safety, legality or suitability of any Services;
• the competence, qualifications, experience or conduct of any User;
• the accuracy or completeness of information provided by Users;
• that a Task will receive Quotes;
• that a Contract will be successfully performed;
• that the outcome of any Service will meet a User's expectations; or
• that the Platform will always be available without interruption or error.

12.3 User Responsibility

Users are solely responsible for:

• evaluating whether another User is suitable for their needs;
• entering into and performing the Contract;
• complying with Applicable Law;
• protecting their own property and personal safety; and
• exercising reasonable judgement when using the Platform.

12.4 Third-Party Services

The Platform may rely on third-party service providers, including payment processors, verification providers, mapping services, communication services and other technology providers.

To the fullest extent permitted by Applicable Law, Kerja Xtra is not liable for interruptions, errors, delays or failures that are directly attributable to such third-party services.

12.5 Limitation of Damages

To the fullest extent permitted by Applicable Law, Kerja Xtra shall not be liable for any indirect, incidental, consequential, exemplary, special or punitive damages, including, without limitation:

• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of goodwill;
• loss of data;
• business interruption; or
• any other indirect or consequential loss,

arising out of or relating to the use of, or inability to use, the Platform or any Services arranged through the Platform.

12.6 Circumstances Beyond Kerja Xtra's Control

Kerja Xtra shall not be liable for any failure or delay resulting from events beyond its reasonable control, including, without limitation:

• natural disasters;
• acts of government;
• war;
• civil unrest;
• terrorism;
• epidemics or pandemics;
• internet or telecommunications failures;
• failures of third-party providers;
• cyberattacks; or
• other force majeure events.

12.7 No Liability for User Conduct

Kerja Xtra is not responsible for the conduct, actions, omissions, statements or Content of any User.

Any claim arising from the performance or non-performance of the Contract shall be directed exclusively between the Client and the Service Provider.

12.8 Trust Features

Verification, Trust Indicators, ratings, reviews or any other trust-related features are intended solely to assist Users in making informed decisions.

Such features do not constitute guarantees, warranties or certifications by Kerja Xtra regarding any User or Service.

12.9 Maximum Liability

To the fullest extent permitted by Applicable Law, Kerja Xtra's aggregate liability arising out of or relating to these Terms or the use of the Platform shall not exceed the Platform fees actually received by Kerja Xtra in connection with the relevant Task giving rise to the claim.

This limitation applies regardless of the legal basis of the claim, whether in contract, tort (including negligence), statute or otherwise.

12.10 Non-Excludable Rights

Nothing in these Terms excludes, restricts or limits any liability or any statutory rights that cannot lawfully be excluded or limited under Applicable Law.

Where Applicable Law grants mandatory rights or remedies to Users, those rights and remedies shall prevail over these Terms to the extent required by law.

Article 13 — Intellectual Property

13.1 Ownership of the Platform

The Platform, including its software, source code, design, layout, user interface, functionality, trademarks, trade names, logos, graphics, text, databases, compilations and all related intellectual property rights, are owned by or licensed to Kerja Xtra and are protected by applicable intellectual property laws.

The name "Kerja Xtra", the Kerja Xtra logo and all associated branding elements are proprietary to Kerja Xtra. Any unauthorised use, reproduction, imitation, modification or distribution of these elements is strictly prohibited.

Except as expressly permitted by these Terms, no rights, title or interest in the Platform or any intellectual property rights are transferred or licensed to any User.

13.2 Limited Licence

Subject to these Terms, Kerja Xtra grants Users a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for its intended purpose.

This licence does not permit Users to:

• copy, reproduce or distribute the Platform;
• modify, adapt or create derivative works;
• reverse engineer, decompile or attempt to extract the source code, except where expressly permitted by Applicable Law;
• use the Platform for unlawful or unauthorised purposes; or
• use the Platform in a manner that infringes Kerja Xtra's intellectual property rights.

13.3 Kerja Xtra Trademarks

"Kerja Xtra", its logos, branding, slogans and other identifying marks are trademarks or other protected intellectual property of Kerja Xtra or its licensors.

Users may not use these trademarks without Kerja Xtra's prior written permission, except where such use is expressly authorised by Applicable Law.

13.4 User Content

Users retain ownership of the Content they submit to the Platform.

By submitting, uploading or making Content available through the Platform, the User grants Kerja Xtra a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, process, display, distribute and otherwise use that Content solely for the purposes of:

• operating the Platform;
• providing the Services;
• displaying Tasks, Quotes, reviews and other Platform features;
• improving the Platform;
• preventing fraud and abuse;
• complying with Applicable Law; and
• promoting the Platform, unless the User has exercised any applicable rights to opt out where such rights are provided by the Platform or Applicable Law.

This licence continues only for as long as reasonably necessary to fulfil these purposes and remains subject to the Privacy Policy.

13.5 User Responsibility

Users represent and warrant that:

• they own or have all necessary rights to submit the Content;
• the Content does not infringe any intellectual property or other rights of third parties;
• the Content complies with these Terms and Applicable Law.

Users remain solely responsible for the Content they submit.

13.6 Feedback

If a User provides Kerja Xtra with suggestions, ideas, recommendations or other feedback relating to the Platform, the User grants Kerja Xtra a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, implement and incorporate such feedback without restriction and without any obligation to provide compensation.

13.7 Intellectual Property Complaints

If Kerja Xtra reasonably believes that any Content infringes the intellectual property rights of another person or entity, Kerja Xtra may remove, restrict or disable access to that Content while the matter is reviewed.

Users who repeatedly infringe intellectual property rights may have their Accounts suspended or terminated.

13.8 Reservation of Rights

Except for the limited rights expressly granted under these Terms, Kerja Xtra reserves all rights, title and interest in and to the Platform and its intellectual property.

No provision of these Terms shall be interpreted as granting any implied licence or other rights to Users.

Article 14 — Privacy

14.1 Commitment to Privacy

Kerja Xtra is committed to protecting the privacy and personal data of its Users.

Personal data is collected, used, stored, disclosed and otherwise processed in accordance with the Privacy Policy and Applicable Law.

14.2 Privacy Policy

The Privacy Policy forms an integral part of these Terms and explains, among other things:

• the categories of personal data collected;
• how personal data is used;
• how personal data may be shared;
• how long personal data may be retained;
• the security measures implemented by Kerja Xtra;
• the rights available to Users under Applicable Law; and
• how Users may contact Kerja Xtra regarding privacy matters.

By using the Platform, Users acknowledge that their personal data may be processed in accordance with the Privacy Policy.

14.3 Information Shared Through the Platform

Users acknowledge that certain information must be shared with other Users in order for the Platform to function properly.

Such information may include, where applicable:

• profile information;
• Verification status;
• Trust Indicators;
• Task-related information;
• Quotes;
• communications relating to a Task; and
• other information reasonably necessary for the performance of the Services.

Kerja Xtra limits such sharing to what is reasonably necessary for the operation of the Platform.

14.4 Communications

Kerja Xtra may send Users service-related communications necessary for the operation, security and administration of the Platform.

Such communications may include:

• account notifications;
• security alerts;
• payment notifications;
• Task updates;
• dispute notifications;
• Verification requests; and
• other operational messages.

Where required by Applicable Law, Users may also choose whether to receive marketing or promotional communications.

14.5 Fraud Prevention and Security

Kerja Xtra may process personal data for the purposes of:

• identity verification;
• fraud prevention;
• payment security;
• risk management;
• dispute resolution;
• compliance with Applicable Law; and
• protecting the Platform and its Users.

Such processing shall be carried out in accordance with the Privacy Policy and Applicable Law.

14.6 Third-Party Service Providers

Kerja Xtra may engage trusted third-party service providers to support the operation of the Platform, including providers of payment services, identity verification, cloud hosting, communications, analytics and other technical services.

Such providers may process personal data on Kerja Xtra's behalf only to the extent reasonably necessary to provide their services and in accordance with Applicable Law.

14.7 International Data Transfers

Where personal data is transferred or processed outside the country in which it was collected, Kerja Xtra shall take reasonable measures to ensure that such transfers comply with Applicable Law and provide an appropriate level of protection for personal data.

14.8 Data Security

Kerja Xtra implements reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

However, no method of electronic transmission or storage is completely secure, and Kerja Xtra cannot guarantee absolute security.

If Kerja Xtra becomes aware of a personal data breach that is likely to result in a risk to the rights or interests of Users, Kerja Xtra will take appropriate measures to investigate, mitigate and respond to the incident. Where required by Applicable Law, Kerja Xtra will notify affected Users and the relevant authorities within the timeframes prescribed by law.

14.9 User Rights

Where provided by Applicable Law, Users may have rights relating to their personal data, including the right to request access, correction, deletion, restriction of processing or other rights recognised by law.

The exercise of such rights may be subject to legal, regulatory or operational limitations.

14.10 Data Retention

Kerja Xtra may retain personal data for as long as reasonably necessary to:

• provide the Platform;
• comply with legal and regulatory obligations;
• resolve Disputes;
• prevent fraud;
• enforce these Terms; or
• protect the legitimate interests of Kerja Xtra and its Users.

Data that is no longer required shall be deleted, anonymised or otherwise handled in accordance with the Privacy Policy and Applicable Law.

Article 15 — Changes to the Terms

15.1 Right to Update

Kerja Xtra may amend, modify or update these Terms from time to time where reasonably necessary, including to:

• comply with Applicable Law or regulatory requirements;
• reflect changes to the Platform or its features;
• improve security, trust and safety measures;
• introduce new products or services;
• clarify existing provisions; or
• address operational or technical developments.

15.2 Notification of Changes

Where reasonably practicable, Kerja Xtra will notify Users of material changes to these Terms through one or more appropriate communication channels, which may include:

• notifications within the Platform;
• email;
• other electronic communications associated with the User's Account; or
• publication of the updated Terms on the Platform.

Minor editorial, administrative or non-material changes may be made without individual notice.

15.3 Effective Date

Unless otherwise required by Applicable Law or expressly stated by Kerja Xtra, revised Terms shall become effective on the date specified in the updated version.

The "Last Updated" date displayed with these Terms indicates the most recent revision.

15.4 Continued Use

By continuing to access or use the Platform after revised Terms become effective, the User agrees to be bound by the updated Terms.

If a User does not agree with the revised Terms, they must stop using the Platform and may request the closure of their Account in accordance with these Terms.

15.5 Existing Contracts

Unless expressly stated otherwise or required by Applicable Law, amendments to these Terms shall apply prospectively.

Changes to these Terms shall not retroactively alter the rights and obligations arising from a Contract that was formed before the revised Terms became effective, except where the changes relate to the operation of the Platform, compliance with Applicable Law or matters that are expressly intended to apply to ongoing use of the Platform.

15.6 Severability of Amendments

If any amendment to these Terms is determined to be invalid, unlawful or unenforceable under Applicable Law, the remaining provisions shall continue in full force and effect.

Article 16 — Governing Law

16.1 Applicable Law

These Terms, the use of the Platform and any non-contractual obligations arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.

16.2 Good Faith Resolution

Before commencing formal legal proceedings, Users are encouraged to make reasonable efforts to resolve any disagreement directly with the other User or, where appropriate, through Kerja Xtra's internal dispute resolution process described in Article 9.

Nothing in this Article prevents a User from exercising any rights available under Applicable Law.

16.3 Competent Courts

Subject to any mandatory rights provided under Applicable Law, any dispute arising out of or relating to these Terms or the use of the Platform that cannot be resolved through the procedures described in these Terms shall be submitted to the competent courts of the Republic of Indonesia.

16.4 Consumer Rights

Nothing in these Terms shall deprive any User of mandatory consumer rights or other protections that cannot legally be waived or limited under Applicable Law.

Where Applicable Law provides greater protection than these Terms, the applicable legal provisions shall prevail.

16.5 Language

These Terms may be made available in multiple languages for the convenience of Users.

In the event of any inconsistency or conflict between the English version and the Bahasa Indonesia version, the Bahasa Indonesia version shall prevail, to the fullest extent permitted by Applicable Law.

Article 17 — Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy, Payment Policy and any other policies or guidelines expressly incorporated by reference, constitute the entire agreement between Kerja Xtra and the User regarding the use of the Platform.

They supersede all prior discussions, communications, representations and agreements relating to the same subject matter.

17.2 Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable under Applicable Law, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

17.3 No Waiver

Any failure or delay by Kerja Xtra to exercise or enforce any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

A waiver shall be effective only if made expressly and in writing.

17.4 Assignment

Users may not assign, transfer or otherwise dispose of any of their rights or obligations under these Terms without Kerja Xtra's prior written consent.

Kerja Xtra may assign or transfer its rights and obligations under these Terms, including as part of a corporate restructuring, merger, acquisition, sale of assets or other business transaction, provided that such transfer does not reduce any mandatory rights granted to Users under Applicable Law.

17.5 No Partnership or Employment

Nothing in these Terms creates or shall be interpreted as creating:

• an employment relationship;
• a partnership;
• a joint venture;
• an agency relationship; or
• a fiduciary relationship

between Kerja Xtra and any User, or between the Client and the Service Provider.

Each User acts solely on their own behalf and remains independently responsible for their own activities.

17.6 Third-Party Rights

Except where expressly provided by Applicable Law, these Terms do not create rights for any third party to enforce any provision of these Terms.

17.7 Survival

Any provisions of these Terms that by their nature should survive termination of a User's Account or these Terms shall continue to apply after termination.

This includes, without limitation, provisions relating to:

• payments;
• disputes;
• intellectual property;
• privacy obligations;
• limitation of liability;
• governing law; and
• any accrued rights or obligations.

17.8 Contact Information

Questions regarding these Terms may be submitted using the contact methods made available through the Platform or any contact details published by Kerja Xtra.

Kerja Xtra may update its contact information from time to time without requiring an amendment to these Terms.